TY - JOUR
T1 - Forms and Frames
T2 - Mind, Morality, and Trust in Robots Across Prototypical Interactions
AU - Banks, Jaime
AU - Koban, Kevin
AU - de V. Chauveau, Philippe
N1 - Funding Information:
Jaime Banks (PhD, Colorado State University, USA) is Associate Professor in the College of Media & Communication at Texas Tech University. Her research is animated by questions about human-technology relations, especially for social robots and video game avatars and especially for perceptions of machine mind and morality. Her current work is funded by the U.S. Air Force Office of Scientific Research.
Funding Information:
This material is based upon work supported by the Air Force Office of Scientific Research under award number FA9550-19-1-0006.
Publisher Copyright:
© 2021 Authors.
PY - 2021
Y1 - 2021
N2 - People often engage human-interaction schemas in human-robot interactions, so notions of prototypicality are useful in examining how interactions' formal features shape perceptions of social robots. We argue for a typology of three higher-order interaction forms (social, task, play) comprising identifiable-but-variable patterns in agents, content, structures, outcomes, context, norms. From that ground, we examined whether participants' judgments about a social robot (mind, morality, and trust perceptions) differed across prototypical interactions. Findings indicate interaction forms somewhat influence trust but not mind or morality evaluations. However, how participants perceived interactions (independent of form) were more impactful. In particular, perceived task interactions fostered functional trust, while perceived play interactions fostered moral trust and attitude shift over time. Hence, prototypicality in interactions should not consider formal properties alone but must also consider how people perceive interactions according to prototypical frames.
AB - People often engage human-interaction schemas in human-robot interactions, so notions of prototypicality are useful in examining how interactions' formal features shape perceptions of social robots. We argue for a typology of three higher-order interaction forms (social, task, play) comprising identifiable-but-variable patterns in agents, content, structures, outcomes, context, norms. From that ground, we examined whether participants' judgments about a social robot (mind, morality, and trust perceptions) differed across prototypical interactions. Findings indicate interaction forms somewhat influence trust but not mind or morality evaluations. However, how participants perceived interactions (independent of form) were more impactful. In particular, perceived task interactions fostered functional trust, while perceived play interactions fostered moral trust and attitude shift over time. Hence, prototypicality in interactions should not consider formal properties alone but must also consider how people perceive interactions according to prototypical frames.
KW - framing
KW - playfulness
KW - prototypicality
KW - schema
KW - social cognition
KW - temporality
KW - trust
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U2 - 10.30658/hmc.2.4
DO - 10.30658/hmc.2.4
M3 - Article
AN - SCOPUS:85148034960
SN - 2638-602X
VL - 2
SP - 81
EP - 103
JO - Human-Machine Communication
JF - Human-Machine Communication
IS - 1
ER -