Flexible Turtles and Elastic Octopi: Exploring Agile Practice in Knowledge Work

Ingrid Erickson, Deepti Menezes, Raghav Raheja, Thanushree Shetty

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

This paper takes as its starting place the rich context of many knowledge workers today—highly distributed, increasing project focused, typically atypical days, infrastructural—and attempts to push past extant descriptions of their practices as ‘flexible’. Using empirical data informed by a practice theory lens, we expand the understanding of flexibility with regard to work by augmenting how worker disposition, as well as the ability to engage with agility in dynamic circumstances, should be considered as a factor when examining and designing for this population. We make several contributions of interest to the wider CSCW community. First, we distinguish between those who showcase flexible practices and those who proactively orient around flexibility. We call this second group ‘elastic workers’. Second, we raise new questions for us as scholars and designers keen to exploit the conceptual and pragmatic intersection of technology and work. These questions create opportunities to explore different methods for understanding complex phenomena such as flexibility, as well as understanding how we might design for this phenomenon with more foresight in the future.

Original languageEnglish (US)
Pages (from-to)627-653
Number of pages27
JournalComputer Supported Cooperative Work: CSCW: An International Journal
Volume28
Issue number3-4
DOIs
StatePublished - Jun 15 2019

Keywords

  • Elastic
  • Flexible work
  • Future of work
  • Infrastructure
  • Knowledge work
  • Practice
  • Worker

ASJC Scopus subject areas

  • Computer Science(all)

Fingerprint Dive into the research topics of 'Flexible Turtles and Elastic Octopi: Exploring Agile Practice in Knowledge Work'. Together they form a unique fingerprint.

Cite this