TY - JOUR
T1 - Faster? Cheaper? Better? Using ADR to Resolve Federal Sector EEO Complaints
AU - Nabatchi, Tina
AU - Stanger, Anya
PY - 2013/1
Y1 - 2013/1
N2 - This article examines the Equal Employment Opportunity Commission's Management Directive 110, which requires all federal agencies to offer alternative dispute resolution (ADR) to employees with equal employment opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of Management Directive 110 and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. Findings are reported in three sections: an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The article concludes with a discussion and directions for future research.
AB - This article examines the Equal Employment Opportunity Commission's Management Directive 110, which requires all federal agencies to offer alternative dispute resolution (ADR) to employees with equal employment opportunity (EEO) complaints. Specifically, the article examines federal sector EEO complaint processing before and after the passage of Management Directive 110 and compares the traditional EEO procedure with the use of ADR on several indicators of case processing and case outcomes. Findings are reported in three sections: an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The article concludes with a discussion and directions for future research.
UR - http://www.scopus.com/inward/record.url?scp=84872571077&partnerID=8YFLogxK
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U2 - 10.1111/j.1540-6210.2012.02601.x
DO - 10.1111/j.1540-6210.2012.02601.x
M3 - Article
AN - SCOPUS:84872571077
SN - 0033-3352
VL - 73
SP - 50
EP - 61
JO - Public Administration Review
JF - Public Administration Review
IS - 1
ER -