Examining instrument issues in workplace incivility: Measurement or mutation?

This qualitative research study examines the measurements of workplace incivility in an attempt to gain a better understanding of the construct. Studies using instruments and experiments were identified. Instrument-based studies attempting to capture incivility have varied along three main dimensions: content, format and context. Many differences were found in the past measurements that compound the confusion surrounding workplace incivility, but these variances create unique opportunities for future researchers to focus on.