Examining conversations between police agencies and the public on facebook

Qunfang Wu; Saurabh Gupta; Yun Huang

doi:10.1145/3209281.3209371

Examining conversations between police agencies and the public on facebook

Qunfang Wu, Saurabh Gupta, Yun Huang

School of Information Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Social media has emerged to be a new platform for facilitating collaboration between police agencies and the public. However, police agencies still fall short in determining the tactics and strategies to interact with the public in an effective manner. Our work focuses on analyzing conversations between police agencies and the public on Facebook. More specifically, we studied the contents of the agencies' posts, how the public commented on these posts, and further, how agencies responded to the public's comments. We generated codeschemes for categorizing the public's comments and the replies of police agencies to them. We further conducted both quantitative and qualitative analyses to understand patterns of their conversations on Facebook. Our findings suggest several practical implications for police agencies to improve their services via social media.

Original language	English (US)
Title of host publication	Proceedings of the 19th Annual International Conference on Digital Government Research
Subtitle of host publication	Governance in the Data Age, DG.O 2018
Editors	Charles C. Hinnant, Anneke Zuiderwijk
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450365260
DOIs	https://doi.org/10.1145/3209281.3209371
State	Published - May 30 2018
Event	19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 - Delf, Netherlands Duration: May 30 2018 → Jun 1 2018

Publication series

Name	ACM International Conference Proceeding Series

Other

Other	19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018
Country/Territory	Netherlands
City	Delf
Period	5/30/18 → 6/1/18

Keywords

Conversation
Facebook
Police agency
The public

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Access to Document

10.1145/3209281.3209371

Cite this

Wu, Q., Gupta, S., & Huang, Y. (2018). Examining conversations between police agencies and the public on facebook. In C. C. Hinnant, & A. Zuiderwijk (Eds.), Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 [a13] (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3209281.3209371

Examining conversations between police agencies and the public on facebook. / Wu, Qunfang; Gupta, Saurabh; Huang, Yun.

Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018. ed. / Charles C. Hinnant; Anneke Zuiderwijk. Association for Computing Machinery, 2018. a13 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Wu, Q, Gupta, S & Huang, Y 2018, Examining conversations between police agencies and the public on facebook. in CC Hinnant & A Zuiderwijk (eds), Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018., a13, ACM International Conference Proceeding Series, Association for Computing Machinery, 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018, Delf, Netherlands, 5/30/18. https://doi.org/10.1145/3209281.3209371

Wu Q, Gupta S, Huang Y. Examining conversations between police agencies and the public on facebook. In Hinnant CC, Zuiderwijk A, editors, Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018. Association for Computing Machinery. 2018. a13. (ACM International Conference Proceeding Series). https://doi.org/10.1145/3209281.3209371

Wu, Qunfang ; Gupta, Saurabh ; Huang, Yun. / Examining conversations between police agencies and the public on facebook. Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018. editor / Charles C. Hinnant ; Anneke Zuiderwijk. Association for Computing Machinery, 2018. (ACM International Conference Proceeding Series).

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title = "Examining conversations between police agencies and the public on facebook",

abstract = "Social media has emerged to be a new platform for facilitating collaboration between police agencies and the public. However, police agencies still fall short in determining the tactics and strategies to interact with the public in an effective manner. Our work focuses on analyzing conversations between police agencies and the public on Facebook. More specifically, we studied the contents of the agencies' posts, how the public commented on these posts, and further, how agencies responded to the public's comments. We generated codeschemes for categorizing the public's comments and the replies of police agencies to them. We further conducted both quantitative and qualitative analyses to understand patterns of their conversations on Facebook. Our findings suggest several practical implications for police agencies to improve their services via social media.",

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note = "Funding Information: This material is based upon work supported by the National Science Foundation under Grant No. 1464312. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation. Publisher Copyright: {\textcopyright} 2018 is held by the owner/author(s).; 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018 ; Conference date: 30-05-2018 Through 01-06-2018",

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AB - Social media has emerged to be a new platform for facilitating collaboration between police agencies and the public. However, police agencies still fall short in determining the tactics and strategies to interact with the public in an effective manner. Our work focuses on analyzing conversations between police agencies and the public on Facebook. More specifically, we studied the contents of the agencies' posts, how the public commented on these posts, and further, how agencies responded to the public's comments. We generated codeschemes for categorizing the public's comments and the replies of police agencies to them. We further conducted both quantitative and qualitative analyses to understand patterns of their conversations on Facebook. Our findings suggest several practical implications for police agencies to improve their services via social media.

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Examining conversations between police agencies and the public on facebook

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Keywords

ASJC Scopus subject areas

Access to Document

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