Everyday automation experience: Non-expert users encountering ubiquitous automated systems

Peter FrÖhlich, Thomas Meneweger, Manfred Tscheligi, Boris De Ruyter, Matthias Baldauf, Ingrid Erickson, Thomas Gable, Fabio Paternó

Abstract

Automated systems and their interfaces are increasingly merging with our ambient environment leading to a heightened impact on our everyday leisure and work experiences. While automation systems have been a realm for highly specialized tasks and trained experts until recently, now more and more non-expert users encounter automated systems in their everyday life. The deployment of these systems fundamentally changes practices and experiences in various domains. The overall goal of this workshop is to investigate the requirements and design criteria for automation that are experienced in everyday situations. In particular we will strive to come up with a set of principles for three key areas of everyday automation experience: intelligibility, experienced control, and capturing automation experience. This way, the workshop provides a first forum for knowledge exchange and networking across usage domains and contexts.

Original languageEnglish (US)
Title of host publicationCHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450359719
DOIs
StatePublished - May 2 2019
Event2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019 - Glasgow, United Kingdom
Duration: May 4 2019May 9 2019

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2019 CHI Conference on Human Factors in Computing Systems, CHI EA 2019
CountryUnited Kingdom
CityGlasgow
Period5/4/195/9/19

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Keywords

  • Automation
  • Automation Experience
  • Automation Intelligibility
  • Human Intervention
  • User Experience

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

Cite this

FrÖhlich, P., Meneweger, T., Tscheligi, M., De Ruyter, B., Baldauf, M., Erickson, I., Gable, T., & Paternó, F. (2019). Everyday automation experience: Non-expert users encountering ubiquitous automated systems. In CHI EA 2019 - Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems [3299013] (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3290607.3299013