Evaluating transformative practice in the U.S. postal service REDRESS program

Tina Nabatchi, Lisa Blomgren Bingham, Yuseok Moon

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of both mediators and participants to determine whether mediators in the U.S. Postal Service REDRESS program were correctly using transformative mediation. The results indicate that during the period of the study REDRESS mediators were in fact engaged in transformative practice. Such triangulation of data may be a useful approach to assessing transformative practice in other organizations.

Original languageEnglish (US)
Pages (from-to)257-289
Number of pages33
JournalConflict Resolution Quarterly
Volume27
Issue number3
DOIs
StatePublished - 2010

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postal service
Postal Service
mediation
Organizations
triangulation
Surveys and Questionnaires

ASJC Scopus subject areas

  • Law
  • Psychology (miscellaneous)

Cite this

Evaluating transformative practice in the U.S. postal service REDRESS program. / Nabatchi, Tina; Bingham, Lisa Blomgren; Moon, Yuseok.

In: Conflict Resolution Quarterly, Vol. 27, No. 3, 2010, p. 257-289.

Research output: Contribution to journalArticle

Nabatchi, Tina ; Bingham, Lisa Blomgren ; Moon, Yuseok. / Evaluating transformative practice in the U.S. postal service REDRESS program. In: Conflict Resolution Quarterly. 2010 ; Vol. 27, No. 3. pp. 257-289.
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