Evaluating social networking in public diplomacy

Hyunjin Seo, Stuart Thorson

Research output: Chapter in Book/Report/Conference proceedingChapter

6 Scopus citations

Abstract

While many e-government applications have focused on governments connecting with their citizens, recently social networking tools have begun to transform the practice of public diplomacy by permitting governments to build and maintain direct relationships with citizens of other countries. In this chapter, we describe several such initiatives undertaken by the U.S. Department of State (DOS). Our particular focus is on efforts aimed at South Korea. We present results from interviews with DOS officials responsible for technology-based relationship-focused public diplomacy as well as with U.S. Embassy officials tasked with managing one of these initiatives-Café USA-and South Korean participants in Café USA. The chapter concludes with a discussion of the implications of e-government applications that cross national boundaries for our understanding of citizenship and suggestions for further research aimed at evaluating the effects of e-government applications within public diplomacy.

Original languageEnglish (US)
Title of host publicationPolitics, Democracy and E-Government: Participation and Service Delivery
PublisherIGI Global
Pages243-259
Number of pages17
ISBN (Print)9781615209330
DOIs
StatePublished - 2010

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ASJC Scopus subject areas

  • Social Sciences(all)

Cite this

Seo, H., & Thorson, S. (2010). Evaluating social networking in public diplomacy. In Politics, Democracy and E-Government: Participation and Service Delivery (pp. 243-259). IGI Global. https://doi.org/10.4018/978-1-61520-933-0.ch015