Effects of electronic performance monitoring on personal control, task satisfaction, and task performance

A laboratory study was conducted to assess effects of electronic performance monitoring on individuals working on computers in an officelike environment. Participants (N = 108) worked on a computerized data correction task under 6 experimental conditions that varied the amount of control over performance monitoring and knowledge concerning specific monitoring events. Results confirmed and extended a model proposed by D. B. Greenberger and S. Strasser (1986) to relate personal control, satisfaction, and performance. Participants with the ability to delay or prevent electronic performance monitoring indicated higher feelings of personal control and demonstrated superior task performance. Participants with exact knowledge of the occurrence of monitoring expressed lower feelings of personal control than those from whom specific knowledge of monitoring was hidden.