Abstract
This paper considers a subset of the technology-enabled communication that took place among citizen populations experiencing various disruptions, e.g. disaster and war. In the context of a disrupted environment, trust can erode where people no longer rely on institutions for support (i.e. the government), or where citizens do not trust other people. We argue that depending on what is taking place in the physical world, trust in people, information, and institutions can change - in this sense, trust is contextual. We then offer recommendations for designing new technologies for people who experience disruption, taking into account trust and context.
| Original language | English (US) |
|---|---|
| State | Published - 2010 |
| Externally published | Yes |
| Event | 7th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2010 - Seattle, WA, United States Duration: May 2 2010 → May 5 2010 |
Other
| Other | 7th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2010 |
|---|---|
| Country/Territory | United States |
| City | Seattle, WA |
| Period | 5/2/10 → 5/5/10 |
Keywords
- Context
- Design
- Disruption
- Information technology
- Trust
ASJC Scopus subject areas
- Information Systems