Developing information technologies for citizens experiencing disruption: The role of trust and context

Bryan Semaan, Gloria Mark, Ban Al-Ani

Research output: Contribution to conferencePaper

3 Scopus citations

Abstract

This paper considers a subset of the technology-enabled communication that took place among citizen populations experiencing various disruptions, e.g. disaster and war. In the context of a disrupted environment, trust can erode where people no longer rely on institutions for support (i.e. the government), or where citizens do not trust other people. We argue that depending on what is taking place in the physical world, trust in people, information, and institutions can change - in this sense, trust is contextual. We then offer recommendations for designing new technologies for people who experience disruption, taking into account trust and context.

Original languageEnglish (US)
StatePublished - Jan 1 2010
Externally publishedYes
Event7th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2010 - Seattle, WA, United States
Duration: May 2 2010May 5 2010

Other

Other7th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2010
CountryUnited States
CitySeattle, WA
Period5/2/105/5/10

Keywords

  • Context
  • Design
  • Disruption
  • Information technology
  • Trust

ASJC Scopus subject areas

  • Information Systems

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    Semaan, B., Mark, G., & Al-Ani, B. (2010). Developing information technologies for citizens experiencing disruption: The role of trust and context. Paper presented at 7th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2010, Seattle, WA, United States.