Design observations for interagency collaboration

Jane Fedorowicz, Steve Sawyer, Christine B. Williams, M. Lynne Markus, Martin Dias, Michael Tyworth, Sonia Gantman, Dax Jacobson, Arthur P. Tomasino, Robert Schrier

Research output: Contribution to journalArticlepeer-review

19 Scopus citations


We present 14 design observations for public safety networks (PSNs) and describe how they may apply more broadly to a wider range of inter-organizational systems within the public sector. A PSN is an interagency collaboration focused on developing and using information systems in support of information sharing and functional interoperability among public safety organizations engaged in law enforcement, criminal justice, and emergency response. We base our design observations upon an analysis of an extensive survey of 80 PSNs plus 6 in-depth case studies. The design observations identify commonalities that can guide agencies participating in interagency collaborations in addressing the interlocking issues they face. Our goal in presenting this set of design observations is to: (1) encourage improved PSN systems design and (2) draw attention to the importance of jointly addressing governance and technological considerations when designing PSNs.

Original languageEnglish (US)
Pages (from-to)302-316
Number of pages15
JournalGovernment Information Quarterly
Issue number2
StatePublished - Apr 2014


  • Design
  • Digital government
  • Inter-organizational information sharing systems
  • Public safety networks

ASJC Scopus subject areas

  • Sociology and Political Science
  • Library and Information Sciences
  • Law


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