@article{05fa6689bc3943449bc63624c18b6d77,
title = "Design observations for interagency collaboration",
abstract = "We present 14 design observations for public safety networks (PSNs) and describe how they may apply more broadly to a wider range of inter-organizational systems within the public sector. A PSN is an interagency collaboration focused on developing and using information systems in support of information sharing and functional interoperability among public safety organizations engaged in law enforcement, criminal justice, and emergency response. We base our design observations upon an analysis of an extensive survey of 80 PSNs plus 6 in-depth case studies. The design observations identify commonalities that can guide agencies participating in interagency collaborations in addressing the interlocking issues they face. Our goal in presenting this set of design observations is to: (1) encourage improved PSN systems design and (2) draw attention to the importance of jointly addressing governance and technological considerations when designing PSNs.",
keywords = "Design, Digital government, Inter-organizational information sharing systems, Public safety networks",
author = "Jane Fedorowicz and Steve Sawyer and Williams, {Christine B.} and Markus, {M. Lynne} and Martin Dias and Michael Tyworth and Sonia Gantman and Dax Jacobson and Tomasino, {Arthur P.} and Robert Schrier",
note = "Funding Information: Steve Sawyer is on the faculty of Syracuse University's School of Information Studies and a research fellow at the Center for Technology and Information Policy. Steve's research focuses on the sociotechnical relationships among changing forms of work and organization and uses of information and communication technologies. Sawyer's research is done through detailed field-based studies of scientific collaborators, software developers, real estate agents, police officers, organizational technologists, and other information-intensive work settings. His work is published in a range of venues and supported by funds from the National Science Foundation, IBM, Corning, and a number of other public and private sponsors. Prior to returning to Syracuse, Steve was a founding faculty member of the Pennsylvania State University's College of Information Sciences and Technology. Steve earned his Doctorate in Business Administration from Boston University in 1995. Funding Information: We are indebted to the many organizations and individuals who participated in the in-depth case studies and surveys. This work was supported by the National Science Foundation grants NSF-0852688 and NSF-0534877 . Any opinions, findings, and conclusions or recommendations expressed here are those of the author(s) and do not necessarily reflect the views of the National Science Foundation. ",
year = "2014",
month = apr,
doi = "10.1016/j.giq.2013.11.006",
language = "English (US)",
volume = "31",
pages = "302--316",
journal = "Government Information Quarterly",
issn = "0740-624X",
publisher = "Elsevier",
number = "2",
}