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Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Yang Cheng,
Hua Jiang
S.I. Newhouse School of Public Communications
Research output
:
Contribution to journal
›
Article
›
peer-review
122
Scopus citations
Overview
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Keyphrases
Artificial Intelligence
100%
Marketing Effort
100%
Chatbot
100%
Communication Efficiency
33%
Customer Response
33%
User Experience
16%
Design Methodology
16%
Entertainment
16%
Partial Least Squares Structural Equation Modeling (PLS-SEM)
16%
Relationship Building
16%
Information Accessibility
16%
Interaction Information
16%
Relationship Marketing
16%
Consumer Behavioral Intention
16%
Strategy Building
16%
Chatbot Agent
16%
Online Consumers
16%
Marketing Activity
16%
Information Customization
16%
Value Implication
16%
Economics, Econometrics and Finance
Consumer Attitude
100%
Industry
100%
Relationship Marketing
100%
Social Sciences
Artificial Intelligence
100%
Consumers
33%
USA
33%
Structural Equation Modeling
33%
Relationship Marketing
33%