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Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
Yang Cheng,
Hua Jiang
S.I. Newhouse School of Public Communications
Research output
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Contribution to journal
›
Article
›
peer-review
28
Scopus citations
Overview
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Business & Economics
Artificial Intelligence
100%
Marketing
90%
Behavioral Intention
38%
Leading Industries
33%
User Experience
29%
Communication
28%
Relationship Building
28%
Accessibility
25%
Marketing Activities
25%
Customization
25%
Entertainment
24%
Direct Effect
21%
Innovation
18%
Structural Equation Modeling
17%
Interaction
13%
Design Methodology
11%
United States of America
9%
Engineering & Materials Science
Marketing
93%
Artificial intelligence
85%
Latent Class Analysis
20%
Entertainment
17%
Communication
16%
User experience
16%
Industry
7%