Customer satisfaction, productivity, and profitability: Differences between goods and services

Business & Economics

• Profitability 100%
• Customer Satisfaction 60%
• Goods 51%
• Productivity 45%
• Trade-offs 10%
• Downsizing 7%
• Standardization 7%
• Customization 7%
• Return on Investment 6%
• Data Base 6%
• Business Performance 5%
• Firm Performance 5%
• Complaint Management 5%
• Airlines 4%
• Schools of Thought 4%
• World Economy 4%
• Rework 4%
• European Companies 4%
• Firm Productivity 3%
• Warranty 3%
• Product Attributes 3%
• Industry 3%
• World Market 3%
• Product Design 3%
• Tactics 3%
• Deficiency 3%
• Customer Needs 3%
• Managers 3%
• Restaurants 3%
• Service Industries 3%
• Performance Measures 2%
• Hotels 2%
• Conceptual Framework 2%
• Personnel 2%
• Banking 2%
• Costs 2%
• Education 2%
• Interaction 1%
• United States of America 1%