Crisis warning signs in mHealth for military veterans: A collaborative design approach

Zeno Franco, Katinka Hooyer, Rizwana Rizia, A. B M Kowser Patwary, Mathew Armstrong, Bryan Semaan, Craig Kuziemsky, Bob Curry, Sheikh Iqbal Ahamed

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

Crises range from global catastrophes to personal disasters. However, systematic inquiry on crises rarely employs a comparative approach to examine commonalities between these seemingly very different events. We argue here that individual psychosocial disasters can inform a broader discussion on crises. Our approach applies general crisis theory to a smartphone based psychosocial support system for US military veterans. We engaged in a process designed to explore how veteran peer-to-peer mentorship can be augmented with IS support to display potential early warning signs as first step toward preventative intervention for high risk behaviors. To gain a better understanding of how military veterans might benefit from such a system, this article focuses on a community collaborative design process. The co-design process used the Small Stories method, allowing important cultural characteristics of to emerge, illuminating considerations in IS design with military veterans, and highlighting how humans think about crisis events at the individual level.

Original languageEnglish (US)
Title of host publicationISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management
PublisherInformation Systems for Crisis Response and Management, ISCRAM
ISBN (Electronic)9788460879848
StatePublished - 2016
Event13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016 - Rio de Janeiro, Brazil
Duration: May 22 2016May 25 2016

Other

Other13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016
CountryBrazil
CityRio de Janeiro
Period5/22/165/25/16

Keywords

  • Collaborative design
  • MHealth
  • Peer support
  • Psychological crisis
  • Veterans

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Electrical and Electronic Engineering

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  • Cite this

    Franco, Z., Hooyer, K., Rizia, R., Patwary, A. B. M. K., Armstrong, M., Semaan, B., Kuziemsky, C., Curry, B., & Ahamed, S. I. (2016). Crisis warning signs in mHealth for military veterans: A collaborative design approach. In ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management Information Systems for Crisis Response and Management, ISCRAM.