Creative Customer Service Management

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


Physical distribution and market approaches both present advantages in studying customer services.

Original languageEnglish (US)
Pages (from-to)32-40
Number of pages9
JournalInternational Journal of Physical Distribution & Logistics Management
Issue number4
StatePublished - May 1 1994

ASJC Scopus subject areas

  • Transportation
  • Management of Technology and Innovation

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