Costing reference: Issues, approaches, and directions for research

Melissa Gross, Charles R. McClure, R. David Lankes

Research output: Contribution to journalReview article

2 Scopus citations

Abstract

The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services.

Original languageEnglish (US)
Pages (from-to)173-186
Number of pages14
JournalReference Librarian
Volume46
Issue number1
DOIs
StatePublished - Dec 1 2006

Keywords

  • Cost studies
  • Digital reference
  • Information service evaluation
  • Reference services standards

ASJC Scopus subject areas

  • Library and Information Sciences

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