Abstract
The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: Total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addi-tion, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services
Original language | English (US) |
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Title of host publication | Assessing Reference and User Services in a Digital Age |
Publisher | Taylor and Francis |
Pages | 173-186 |
Number of pages | 14 |
ISBN (Print) | 9780203726235 |
DOIs | |
State | Published - Jan 1 2013 |
Keywords
- Cost studies
- Digital reference
- Information service evaluation
- Reference services standards
ASJC Scopus subject areas
- Social Sciences(all)