Cost, statistics, measures, and standards for digital reference services: A preliminary view

R. David Lankes, Melissa Gross, Charles R. McClure

Research output: Contribution to journalArticle

29 Scopus citations

Abstract

This paper reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. The paper suggests that two types of standards - utilization and technical - should be considered together in the costing, statistics, and measures for digital reference services. The digital reference community has the opportunity to embed quality standards and assessment data into software and infrastructure by linking utilization and technical standards early in the evolution of digital reference markets. Such an approach would greatly enhance the collection and analysis of a range of cost data related to digital reference service.

Original languageEnglish (US)
Pages (from-to)401-413
Number of pages13
JournalLibrary Trends
Volume51
Issue number3
StatePublished - Dec 1 2003

ASJC Scopus subject areas

  • Library and Information Sciences

Fingerprint Dive into the research topics of 'Cost, statistics, measures, and standards for digital reference services: A preliminary view'. Together they form a unique fingerprint.

  • Cite this

    Lankes, R. D., Gross, M., & McClure, C. R. (2003). Cost, statistics, measures, and standards for digital reference services: A preliminary view. Library Trends, 51(3), 401-413.