Coping with Nuisances on the Web

Nathan R. Prestopnik, Ping Zhang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

A model of web annoyance coping was constructed based on the Cognitive-Motivational-Relational Theory of Emotion. The proposed model predicts that web users would cope with annoyances through both problem- and emotion-focused strategies. In two focus groups, participants identified nuisances encountered during use of the two websites (Facebook and MySlice), and their reactions to the nuisances as coping strategies. The findings include a web nuisance categorization and empirical evidence to support the proposed model of web annoyance coping. Besides filling a gap in the literature and providing theoretical contributions, the study has practical implications to website designers, marketers and other stakeholders.

Original languageEnglish (US)
Title of host publication16th Americas Conference on Information Systems 2010, AMCIS 2010
Pages3972-3980
Number of pages9
StatePublished - Dec 1 2010
Event16th Americas Conference on Information Systems 2010, AMCIS 2010 - Lima, Peru
Duration: Aug 12 2010Aug 15 2010

Publication series

Name16th Americas Conference on Information Systems 2010, AMCIS 2010
Volume6

Other

Other16th Americas Conference on Information Systems 2010, AMCIS 2010
CountryPeru
CityLima
Period8/12/108/15/10

Keywords

  • Annoyance
  • Coping
  • Emotion
  • Irritation
  • Nuisance
  • Web
  • Website

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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