Continued use of technology: Combining controlled and automatic processes

Youngseek Kim, Ping Zhang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

This study investigates factors influencing individual users' continued use of technology, or technology continuance. Technology continuance is defined as individual user's continued employment of system. We consider mobile computing technology as a particular example for the investigation. In this paper, we first review the theoretical backgrounds based on the literature of post-adoption studies. Then we develop a research framework which considers both controlled and automatic processes. In particular, a person's technology continuance is determined by both continuance intention and habit. In the continued use of technology, intention can be influenced by satisfaction of previous experiences, which are affected by cognitive and affective beliefs; and beliefs and satisfaction are also influenced by confirmation of prior expectation. Habit, which is also influenced by satisfaction, can affect the continuance usage behavior. A research design was developed, and the research model will be empirically tested by a survey with mobile computing technology users.

Original languageEnglish (US)
Title of host publicationICIS 2010 Proceedings - Thirty First International Conference on Information Systems
StatePublished - Dec 1 2010
Event31st International Conference on Information Systems, ICIS 2010 - Saint Louis, MO, United States
Duration: Dec 12 2010Dec 15 2010

Publication series

NameICIS 2010 Proceedings - Thirty First International Conference on Information Systems

Other

Other31st International Conference on Information Systems, ICIS 2010
CountryUnited States
CitySaint Louis, MO
Period12/12/1012/15/10

Keywords

  • IT/is continuance
  • Mobile computing technology
  • Post-adoption
  • Technology continuance

ASJC Scopus subject areas

  • Information Systems

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  • Cite this

    Kim, Y., & Zhang, P. (2010). Continued use of technology: Combining controlled and automatic processes. In ICIS 2010 Proceedings - Thirty First International Conference on Information Systems (ICIS 2010 Proceedings - Thirty First International Conference on Information Systems).