@inproceedings{3c8818c80e8f4bab8db64ad9c713c560,
title = "Configuring the user: {"}Robots have needs too{"}",
abstract = "Users have played a prominent role as {"}objects of study{"} in HCI, CSCW, and HRI (Human-Robot Interaction). Researchers have begun to problematize the asymmetric relationship between technical experts and users. In this paper, we focus on how roboticists-borrowing a term from Steve Woolgar-{"}configure{"} their robot users. Instead of focusing on what roboticists think of their robots or what users think of robots, we ask, {"}What do roboticists think of users?{"} Utilizing two exercises we call futuristic stories and value index cards, we conducted semi-structured interviews with roboticists to examine their discourse on robotics, robots, and users. We found that roboticists framed users as inevitably transforming from a na{\"i}ve user to a sensible user equipped to handle their ideal, utilitarian robot. Our findings illustrate that roboticists and designers need to make transparent what forms of future users they desire and expect in their design processes.",
keywords = "Futuristic stories, Human-robot interaction, Roboticists, Robotics, Robots, Users, Value index cards",
author = "Eunjeong Cheon and Su, {Norman Makoto}",
year = "2017",
month = feb,
day = "25",
doi = "10.1145/2998181.2998329",
language = "English (US)",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
publisher = "Association for Computing Machinery",
pages = "191--206",
booktitle = "CSCW 2017 - Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing",
note = "2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2017 ; Conference date: 25-02-2017 Through 01-03-2017",
}