Communications plan for Alberta's highway Infrastructure Management System (IMS) project

Jane Stoeck, Ossama Salem, Derek Drager, Bruce Acton

Research output: Contribution to conferencePaperpeer-review


The development of the integrated Infrastructure Management System (IMS) for existing and planned highways, bridges and appurtenances is one of the major Information Technology (IT) initiatives at Alberta Transportation & Utilities (AT&U). This project involved many key players starting from Executive Management to internal and external stakeholders, academics, consultants and system developers. This created the need for the IMS Project Team to communicate often and clearly with these players to assure a common vision and understanding. In addition, the Project Team needed to manage expectations across a broad range of future users who were not directly involved in the system's development but would be affected by its deployment. Early in the project's life cycle, the Project Team developed a plan to communicate the vision and information necessary for the successful delivery of an integrated Infrastructure Management System. The focus of this paper is the development and implementation efforts of the communications plan of AT&U's IMS. The components of the plan include: issues and objectives, strategies used, identification of target audiences, vehicles and formats used to distribute information, key messages or themes, a performance (evaluation) measurement framework for the information formats and messages, sent and received. It also presents the IMS communications processes model that illustrates the life cycle of a project communications message from creation to final storage.

Original languageEnglish (US)
Number of pages12
StatePublished - 1998
EventCanadian Society for Civil Engineering - 1998 Annual Conference - Halifax, NS, Canada
Duration: Jun 10 1998Jun 13 1998


OtherCanadian Society for Civil Engineering - 1998 Annual Conference
CityHalifax, NS


  • Communications plan
  • Infrastructure management system
  • Performance measures
  • Process model
  • Risk management

ASJC Scopus subject areas

  • General Engineering


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