Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism

P. H. Longstaff; Sung Un Yang

Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism

P. H. Longstaff, Sung Un Yang

S.I. Newhouse School of Public Communications

Research output: Chapter in Book/Entry/Poem › Conference contribution

1 Scopus citations

Abstract

In times of public danger such as natural disasters and health emergencies, a country's communication systems can help make individuals and groups more resilient. A deep understanding of resilience gives important clues about what types of information people will need in the event of a surprise and how they need to get it. Research conducted for this paper confirms that the most one of the important variables in building communication systems for resilience is trust. Reports from a wide variety of crisis incidents are analyzed here, showing a correlation between trust and an organization's preparedness, it's internal coordination of crisis communication, and the effectiveness of leadership. In the final section, the paper offers specific suggestions for resilience communication that will be needed by individuals and groups in case of a surprise such as a pandemic flu, terrorist attack or natural disaster. This work made possible, in part, by a grant form the National Science Foundation.

Original language	English (US)
Title of host publication	WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.
Pages	90-95
Number of pages	6
State	Published - 2007
Event	11th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2007, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Orlando, FL, United States Duration: Jul 8 2007 → Jul 11 2007

Publication series

Name	WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.
Volume	3

Other

Other	11th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2007, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007
Country/Territory	United States
City	Orlando, FL
Period	7/8/07 → 7/11/07

Keywords

Communication
Resilience
Trust

ASJC Scopus subject areas

Artificial Intelligence
Information Systems

Cite this

Longstaff, P. H., & Yang, S. U. (2007). Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism. In WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc. (pp. 90-95). (WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.; Vol. 3).

Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism. / Longstaff, P. H.; Yang, Sung Un.
WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.. 2007. p. 90-95 (WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.; Vol. 3).

Research output: Chapter in Book/Entry/Poem › Conference contribution

Longstaff, PH & Yang, SU 2007, Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism. in WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.. WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc., vol. 3, pp. 90-95, 11th World Multi-Conference on Systemics, Cybernetics and Informatics, WMSCI 2007, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007, Orlando, FL, United States, 7/8/07.

Longstaff PH, Yang SU. Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism. In WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.. 2007. p. 90-95. (WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.).

Longstaff, P. H. ; Yang, Sung Un. / Communication and trust : Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism. WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.. 2007. pp. 90-95 (WMSCI 2007 - The 11th World Multi-Conference on Systemics, Cybernetics and Informatics, Jointly with the 13th International Conference on Information Systems Analysis and Synthesis, ISAS 2007 - Proc.).

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Communication and trust: Keys for building resilience to "surprises" such as natural disasters, pandemic flu and terrorism

Abstract

Publication series

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Keywords

ASJC Scopus subject areas

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