Case study-co-producing recommendations to reduce diagnostic error

Suyeon Jo, Tina Nabatchi

Research output: Chapter in Book/Entry/PoemChapter

2 Scopus citations


While co-production can be applied to many public service areas, it has the potential to be particularly beneficial in health services, where outcomes are dependent not only on the attitudes and behaviors of providers, but also on those of patients. Indeed, positive health outcomes are more likely to be generated when patients feel a sense of empowerment over their personal physical and mental wellbeing (Street et al. 2009). This case study reports on a recent project that engaged healthcare consumers in the co-production of recommendations for reducing diagnostic error and improving diagnostic quality. Specifically, we report on two collective co-production processes with healthcare consumers, the first of which focused on the development of patient-centered recommendations for improving the diagnostic process, and the second of which tested the perceived quality of those recommendations. A central theme of the project is that errors can be mitigated and diagnostic quality improved if patients are empowered and engaged in their personal healthcare.

Original languageEnglish (US)
Title of host publicationCo-Production and Co-Creation
Subtitle of host publicationEngaging Citizens in Public Services
PublisherTaylor and Francis
Number of pages3
ISBN (Electronic)9781351792578
ISBN (Print)9781138700116
StatePublished - Jan 1 2018

ASJC Scopus subject areas

  • General Economics, Econometrics and Finance
  • General Business, Management and Accounting
  • General Social Sciences


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