Beyond being aware

John M. Carroll, Mary Beth Rosson, Umer Farooq, Lu Xiao

Research output: Contribution to journalArticle

47 Scopus citations

Abstract

To support collaborative interactions, information systems need to support awareness: Collaborators must attain and maintain reciprocal awareness of shared activity in order to coordinate effectively. Supporting awareness has often been conceptualized a matter of ameliorating deficits inherent in remote interaction. In this paper, we consider awareness support in several community informatics contexts from the standpoint of better-leveraging affordances unique to remote community-oriented interactions. We suggest positive design strategies to design awareness support "beyond" what is typical in traditional face-to-face interchange.

Original languageEnglish (US)
Pages (from-to)162-185
Number of pages24
JournalInformation and Organization
Volume19
Issue number3
DOIs
StatePublished - Jul 1 2009
Externally publishedYes

Keywords

  • Activity awareness
  • Awareness
  • Community informatics
  • Computer-supported collaborative work (CSCW)
  • Design
  • Design research
  • Designing with a positive lens
  • Scenario-based design

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Organizational Behavior and Human Resource Management
  • Library and Information Sciences
  • Management of Technology and Innovation

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