Beyond being aware

John M. Carroll; Mary Beth Rosson; Umer Farooq; Lu Xiao

doi:10.1016/j.infoandorg.2009.04.004

Beyond being aware

John M. Carroll, Mary Beth Rosson, Umer Farooq, Lu Xiao

Research output: Contribution to journal › Article › peer-review

57 Scopus citations

Abstract

To support collaborative interactions, information systems need to support awareness: Collaborators must attain and maintain reciprocal awareness of shared activity in order to coordinate effectively. Supporting awareness has often been conceptualized a matter of ameliorating deficits inherent in remote interaction. In this paper, we consider awareness support in several community informatics contexts from the standpoint of better-leveraging affordances unique to remote community-oriented interactions. We suggest positive design strategies to design awareness support "beyond" what is typical in traditional face-to-face interchange.

Original language	English (US)
Pages (from-to)	162-185
Number of pages	24
Journal	Information and Organization
Volume	19
Issue number	3
DOIs	https://doi.org/10.1016/j.infoandorg.2009.04.004
State	Published - Jul 2009
Externally published	Yes

Keywords

Activity awareness
Awareness
Community informatics
Computer-supported collaborative work (CSCW)
Design
Design research
Designing with a positive lens
Scenario-based design

ASJC Scopus subject areas

Management Information Systems
Information Systems
Organizational Behavior and Human Resource Management
Library and Information Sciences
Management of Technology and Innovation

Access to Document

10.1016/j.infoandorg.2009.04.004

Cite this

@article{29a9bde964e94b34810f5b3729ec04dd,

title = "Beyond being aware",

abstract = "To support collaborative interactions, information systems need to support awareness: Collaborators must attain and maintain reciprocal awareness of shared activity in order to coordinate effectively. Supporting awareness has often been conceptualized a matter of ameliorating deficits inherent in remote interaction. In this paper, we consider awareness support in several community informatics contexts from the standpoint of better-leveraging affordances unique to remote community-oriented interactions. We suggest positive design strategies to design awareness support {"}beyond{"} what is typical in traditional face-to-face interchange.",

keywords = "Activity awareness, Awareness, Community informatics, Computer-supported collaborative work (CSCW), Design, Design research, Designing with a positive lens, Scenario-based design",

author = "Carroll, {John M.} and Rosson, {Mary Beth} and Umer Farooq and Lu Xiao",

note = "Funding Information: We are grateful to Gregorio Convertino, Craig Ganoe, Cecelia Merkel and Wendy Schafer for discussions and other contributions to the development of this paper. Our work on collaboration in CiteSeer, case-based learning, and activity awareness in various contexts is supported by the National Science Foundation (CNS-0454052, IIS-0353075, IIS-0342547, DUE-0354195, DUE-0231111, IIS-0113264), by the Office of Naval Research (N00014-0510549), and by the Frymoyer Endowment. Umer Farooq is now at Microsoft Corporation, One Microsoft Way, Redmond, WA 98052. Lu Xiao is now at the Faculty of Information & Media Studies, The University of Western Ontario, North Campus Building 256, London, Ontario, Canada. ",

year = "2009",

month = jul,

doi = "10.1016/j.infoandorg.2009.04.004",

language = "English (US)",

volume = "19",

pages = "162--185",

journal = "Information and Organization",

issn = "1471-7727",

publisher = "Elsevier",

number = "3",

}

TY - JOUR

T1 - Beyond being aware

AU - Carroll, John M.

AU - Rosson, Mary Beth

AU - Farooq, Umer

AU - Xiao, Lu

N1 - Funding Information: We are grateful to Gregorio Convertino, Craig Ganoe, Cecelia Merkel and Wendy Schafer for discussions and other contributions to the development of this paper. Our work on collaboration in CiteSeer, case-based learning, and activity awareness in various contexts is supported by the National Science Foundation (CNS-0454052, IIS-0353075, IIS-0342547, DUE-0354195, DUE-0231111, IIS-0113264), by the Office of Naval Research (N00014-0510549), and by the Frymoyer Endowment. Umer Farooq is now at Microsoft Corporation, One Microsoft Way, Redmond, WA 98052. Lu Xiao is now at the Faculty of Information & Media Studies, The University of Western Ontario, North Campus Building 256, London, Ontario, Canada.

PY - 2009/7

Y1 - 2009/7

N2 - To support collaborative interactions, information systems need to support awareness: Collaborators must attain and maintain reciprocal awareness of shared activity in order to coordinate effectively. Supporting awareness has often been conceptualized a matter of ameliorating deficits inherent in remote interaction. In this paper, we consider awareness support in several community informatics contexts from the standpoint of better-leveraging affordances unique to remote community-oriented interactions. We suggest positive design strategies to design awareness support "beyond" what is typical in traditional face-to-face interchange.

AB - To support collaborative interactions, information systems need to support awareness: Collaborators must attain and maintain reciprocal awareness of shared activity in order to coordinate effectively. Supporting awareness has often been conceptualized a matter of ameliorating deficits inherent in remote interaction. In this paper, we consider awareness support in several community informatics contexts from the standpoint of better-leveraging affordances unique to remote community-oriented interactions. We suggest positive design strategies to design awareness support "beyond" what is typical in traditional face-to-face interchange.

KW - Activity awareness

KW - Awareness

KW - Community informatics

KW - Computer-supported collaborative work (CSCW)

KW - Design

KW - Design research

KW - Designing with a positive lens

KW - Scenario-based design

UR - http://www.scopus.com/inward/record.url?scp=67650076721&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=67650076721&partnerID=8YFLogxK

U2 - 10.1016/j.infoandorg.2009.04.004

DO - 10.1016/j.infoandorg.2009.04.004

M3 - Article

AN - SCOPUS:67650076721

SN - 1471-7727

VL - 19

SP - 162

EP - 185

JO - Information and Organization

JF - Information and Organization

IS - 3

ER -

Beyond being aware

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this