@inproceedings{cd2938ff39914e5fab2dc6befd60b707,
title = "Behind the Scenes of Automation: Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation",
abstract = "Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise {"}progress{"}and profitability to others by conjuring corporate computational futures. What remains behind the scenes of these predictions and imaginaries of automation is the invisible human labor of global ghost workers caring for, maintaining, and repairing technologies. Invisible but irreplaceable, computation performed by humans in precarious conditions fills gaps that computer technologies lack skills and sensibility for. In this hybrid workshop, we ask who the {"}ghosts{"}are in the machines. The workshop will address the ghostly presence of humans and human labor in automation and its challenges to HCI research and design.",
keywords = "Automation, Design Fiction, Ghost work, Labor",
author = "Yana Boeva and Arne Berger and Andreas Bischof and Olivia Doggett and Hendrik Heuer and Juliane Jarke and Pat Treusch and S{\o}raa, {Roger Andre} and Zhasmina Tacheva and Voigt, {Maja Lee}",
note = "Publisher Copyright: {\textcopyright} 2023 Owner/Author.; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",
year = "2023",
month = apr,
day = "19",
doi = "10.1145/3544549.3573830",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2023 - Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems",
}