Artificial intelligence and the world of work, a co-constitutive relationship

Carsten Østerlund, Mohammad Hossein Jarrahi, Matthew Willis, Karen Boyd, Christine T. Wolf

Research output: Contribution to journalArticlepeer-review

18 Scopus citations


The use of intelligent machines—digital technologies that feature data-driven forms of customization, learning, and autonomous action—is rapidly growing and will continue to impact many industries and domains. This is consequential for communities of researchers, educators, and practitioners concerned with studying, supporting, and educating information professionals. In the face of new developments in artificial intelligence (AI), the research community faces 3 questions: (a) How is AI becoming part of the world of work? (b) How is the world of work becoming part of AI? and (c) How can the information community help address this topic of Work in the Age of Intelligent Machines (WAIM)? This opinion piece considers these 3 questions by drawing on discussion from an engaging 2019 iConference workshop organized by the NSF supported WAIM research coordination network (note:

Original languageEnglish (US)
Pages (from-to)128-135
Number of pages8
JournalJournal of the Association for Information Science and Technology
Issue number1
StatePublished - Jan 2021

ASJC Scopus subject areas

  • Information Systems
  • Computer Networks and Communications
  • Information Systems and Management
  • Library and Information Sciences


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