@inproceedings{ff27d8e827b4400d96faee32e5870eaf,
title = "Analyzing the flow of knowledge in computer mediated teams",
abstract = "In this article, we present an analysis of communication transcripts from computer-mediated teams that illustrates how different kinds of decision support impact collaborative knowledge construction. Our analysis introduces an algorithmic technique called Topic Evolution Analysis (TEvA), which tracks clusters of words in conversation, and illustrates how these clusters change and merge over time. This analysis is combined with measurements of group dynamics to distinguish between teams using different kinds of decision support. Our analysis offers evidence that some kinds of decision support improve the apparent rationality of a team, but at the cost of collaborative knowledge construction. This result is not apparent when simply measuring team decision performance. We use this finding to motivate the utility and importance of the approach when assessing the impact of technology on collaborative knowledge processing.",
keywords = "Collaborative knowledge construction, Computer-mediated communication, Decision support, Knowledge flow, Online conversation, Topic tracking",
author = "Joshua Introne and Marcus Drescher",
year = "2013",
doi = "10.1145/2441776.2441816",
language = "English (US)",
isbn = "9781450313315",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
pages = "341--355",
booktitle = "CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work",
note = "2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 ; Conference date: 23-02-2013 Through 27-02-2013",
}