An assessment of human-computer interaction research in management information systems: Topics and methods

As an emerging subfield of Management Information Systems (MIS), Human-Computer Interaction (HCI) or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. To date, few studies have either synthesized existing studies or drawn an overview picture of the HCI subfield in MIS. This paper first provides a framework of broad HCI issues and concerns. It then reports an assessment of a sample of published HCI articles in two top MIS journals, MIS Quarterly and Information Systems Research, over a period of thirteen years (1990-2002). It identifies the main topics studied, the main research approaches utilized, the research publication patterns, and the needs for future research efforts in this subfield. The results should be of interest to researchers in this subfield, in the MIS field, and in other related disciplines for future research, collaboration, and publication.