An Analysis of (Non-)Use Practices and Decisions of Internet of Things

Radhika Garg

Research output: Chapter in Book/Entry/PoemConference contribution

11 Scopus citations


Recent market reports have suggested that adoption of the Internet of Things (IoT) does not always lead to long-term use. This paper aims to advance an understanding of the sociological process of the (non-)use of the IoT. To this end, we present results from a mixed-methods study that analyzed survey data from 834 IoT users in the U.S. Many of our participants treated these devices as co-actors for achieving their goals and continued to use them because they had developed a routine or because the devices influenced their social interactions and identity. Participants limited their use of a device when they did not feel in control, when the device failed to understand their intent, or when they did not understand the device’s behavior. We also found that excessive information offered by, disappointment due to, and the complexity of the devices led to their abandonment. Lastly, we discuss the implications of our results for understanding technology (non-)use and provide design recommendations.

Original languageEnglish (US)
Title of host publicationHuman-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings
EditorsDavid Lamas, Fernando Loizides, Lennart Nacke, Helen Petrie, Marco Winckler, Panayiotis Zaphiris
PublisherSpringer Verlag
Number of pages22
ISBN (Print)9783030293895
StatePublished - 2019
Event17th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2019 - Paphos, Cyprus
Duration: Sep 2 2019Sep 6 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11749 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference17th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2019


  • Internet of Things
  • Non-use
  • Smart devices
  • Smart locks
  • Smart speakers
  • Smart thermostat
  • Topic modeling
  • Use
  • Wearables

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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