An Analysis of (Non-)Use Practices and Decisions of Internet of Things

Radhika Garg

doi:10.1007/978-3-030-29390-1_1

An Analysis of (Non-)Use Practices and Decisions of Internet of Things

Radhika Garg

School of Information Studies

Research output: Chapter in Book/Entry/Poem › Conference contribution

11 Scopus citations

Abstract

Recent market reports have suggested that adoption of the Internet of Things (IoT) does not always lead to long-term use. This paper aims to advance an understanding of the sociological process of the (non-)use of the IoT. To this end, we present results from a mixed-methods study that analyzed survey data from 834 IoT users in the U.S. Many of our participants treated these devices as co-actors for achieving their goals and continued to use them because they had developed a routine or because the devices influenced their social interactions and identity. Participants limited their use of a device when they did not feel in control, when the device failed to understand their intent, or when they did not understand the device’s behavior. We also found that excessive information offered by, disappointment due to, and the complexity of the devices led to their abandonment. Lastly, we discuss the implications of our results for understanding technology (non-)use and provide design recommendations.

Original language	English (US)
Title of host publication	Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings
Editors	David Lamas, Fernando Loizides, Lennart Nacke, Helen Petrie, Marco Winckler, Panayiotis Zaphiris
Publisher	Springer Verlag
Pages	3-24
Number of pages	22
ISBN (Print)	9783030293895
DOIs	https://doi.org/10.1007/978-3-030-29390-1_1
State	Published - 2019
Event	17th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2019 - Paphos, Cyprus Duration: Sep 2 2019 → Sep 6 2019

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11749 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	17th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2019
Country/Territory	Cyprus
City	Paphos
Period	9/2/19 → 9/6/19

Keywords

Internet of Things
Non-use
Smart devices
Smart locks
Smart speakers
Smart thermostat
Topic modeling
Use
Wearables

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-030-29390-1_1

Cite this

Garg, R. (2019). An Analysis of (Non-)Use Practices and Decisions of Internet of Things. In D. Lamas, F. Loizides, L. Nacke, H. Petrie, M. Winckler, & P. Zaphiris (Eds.), Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings (pp. 3-24). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11749 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-29390-1_1

An Analysis of (Non-)Use Practices and Decisions of Internet of Things. / Garg, Radhika.
Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings. ed. / David Lamas; Fernando Loizides; Lennart Nacke; Helen Petrie; Marco Winckler; Panayiotis Zaphiris. Springer Verlag, 2019. p. 3-24 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11749 LNCS).

Research output: Chapter in Book/Entry/Poem › Conference contribution

Garg, R 2019, An Analysis of (Non-)Use Practices and Decisions of Internet of Things. in D Lamas, F Loizides, L Nacke, H Petrie, M Winckler & P Zaphiris (eds), Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11749 LNCS, Springer Verlag, pp. 3-24, 17th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2019, Paphos, Cyprus, 9/2/19. https://doi.org/10.1007/978-3-030-29390-1_1

Garg R. An Analysis of (Non-)Use Practices and Decisions of Internet of Things. In Lamas D, Loizides F, Nacke L, Petrie H, Winckler M, Zaphiris P, editors, Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings. Springer Verlag. 2019. p. 3-24. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-29390-1_1

Garg, Radhika. / An Analysis of (Non-)Use Practices and Decisions of Internet of Things. Human-Computer Interaction – INTERACT 2019 - 17th IFIP TC 13 International Conference, Proceedings. editor / David Lamas ; Fernando Loizides ; Lennart Nacke ; Helen Petrie ; Marco Winckler ; Panayiotis Zaphiris. Springer Verlag, 2019. pp. 3-24 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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An Analysis of (Non-)Use Practices and Decisions of Internet of Things

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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