A theoretical model of quality websites: A multi-disciplinary conceptualization

Gisela Von Dran, Ping Zhang

Research output: Contribution to conferencePaperpeer-review

1 Scopus citations


This paper develops a theoretical model for evaluating website quality from a user/customer satisfaction perspective. Building on three previous studies by the authors, it proposes that in order to achieve high quality websites, the designers should first understand different quality dimensions that users expect, then relate the quality characteristics to website design features. Designers should also be knowledgeable of other factors that influence the relationships between the quality nature and the website design features. Some of these, identified and evaluated in the three previous studies, include the passage of time, different website domains or purposes, individual differences, and task environments. The theoretical model for identifying high quality websites is based on empirical evidence and literature reviews in multiple disciplines.

Original languageEnglish (US)
Number of pages6
StatePublished - 2002
EventDecision Sciences Institute 2002 Proceedings - San Diego, CA, United States
Duration: Nov 23 2002Nov 26 2002


OtherDecision Sciences Institute 2002 Proceedings
Country/TerritoryUnited States
CitySan Diego, CA

ASJC Scopus subject areas

  • Management Information Systems
  • Hardware and Architecture


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