Abstract
Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 566-575 |
| Number of pages | 10 |
| Journal | International Journal of Information Management |
| Volume | 37 |
| Issue number | 6 |
| DOIs | |
| State | Published - Dec 1 2017 |
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Keywords
- BYOD
- Digital natives
- IT consumerization
- IT individualization
- IT infrastructure
- Personal computing
- Social media
ASJC Scopus subject areas
- Information Systems
- Computer Networks and Communications
- Library and Information Sciences
Cite this
A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT. / Jarrahi, Mohammad Hossein; Crowston, Kevin; Bondar, Kateryna; Katzy, Bernhard.
In: International Journal of Information Management, Vol. 37, No. 6, 01.12.2017, p. 566-575.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - A pragmatic approach to managing enterprise IT infrastructures in the era of consumerization and individualization of IT
AU - Jarrahi,Mohammad Hossein
AU - Crowston,Kevin
AU - Bondar,Kateryna
AU - Katzy,Bernhard
PY - 2017/12/1
Y1 - 2017/12/1
N2 - Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.
AB - Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach.
KW - BYOD
KW - Digital natives
KW - IT consumerization
KW - IT individualization
KW - IT infrastructure
KW - Personal computing
KW - Social media
UR - http://www.scopus.com/inward/record.url?scp=85021396176&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85021396176&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2017.05.016
DO - 10.1016/j.ijinfomgt.2017.05.016
M3 - Article
VL - 37
SP - 566
EP - 575
JO - International Journal of Information Management
T2 - International Journal of Information Management
JF - International Journal of Information Management
SN - 0268-4012
IS - 6
ER -