• 6013 Citations
  • 13 h-Index
19942009

Research output per year

If you made any changes in Pure these will be visible here soon.

Research Output

  • 6013 Citations
  • 13 h-Index
  • 13 Article
Filter
Article
2009

Does customer satisfaction matter to investors? findings from the bond market

Anderson, E. W. & Mansi, S. A., Oct 1 2009, In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.

Research output: Contribution to journalArticle

53 Scopus citations
2006

Linking service and finance

Anderson, E. W., Nov 1 2006, In : Marketing Science. 25, 6, p. 587-589 3 p.

Research output: Contribution to journalArticle

14 Scopus citations
2005

Dual emphasis and the long-term financial impact of customer satisfaction

Mittal, V., Anderson, E. W., Sayrak, A. & Tadikamalla, P., Sep 1 2005, In : Marketing Science. 24, 4, p. 544-555 12 p.

Research output: Contribution to journalArticle

177 Scopus citations

Understanding firms' customer satisfaction information usage

Morgan, N. A., Anderson, E. W. & Mittal, V., Jul 1 2005, In : Journal of Marketing. 69, 3, p. 131-151 21 p.

Research output: Contribution to journalArticle

126 Scopus citations
2004

Customer satisfaction and shareholder value

Anderson, E. W., Fornell, C. & Mazvancheryl, S. K., Oct 1 2004, In : Journal of Marketing. 68, 4, p. 172-185 14 p.

Research output: Contribution to journalArticle

604 Scopus citations
2003

The Formation of Market-Level Expectations and Its Covariates

Anderson, E. W. & Salisbury, L. C., Jun 1 2003, In : Journal of Consumer Research. 30, 1, p. 115-124 10 p.

Research output: Contribution to journalArticle

66 Scopus citations
2000

Foundations of the American Customer Satisfaction Index

Anderson, E. W. & Fornell, C., Jan 1 2000, In : Total Quality Management. 11, 7, p. 869-882 14 p.

Research output: Contribution to journalArticle

285 Scopus citations

Strengthening the Satisfaction-Profit Chain

Anderson, G. & Mittal, V., 2000, In : Journal of Service Research. 3, 2, p. 107-120 14 p.

Research output: Contribution to journalArticle

727 Scopus citations
1998

Customer satisfaction and word of mouth

Anderson, E. W., Dec 1 1998, In : Journal of Service Research. 1, 1, p. 5-17 13 p.

Research output: Contribution to journalArticle

923 Scopus citations
1997

Customer satisfaction, productivity, and profitability: Differences between goods and services

Anderson, E. W., Fornell, C. & Rust, R. T., Jan 1 1997, In : Marketing Science. 16, 2, p. 129-145 17 p.

Research output: Contribution to journalArticle

659 Scopus citations
1996

Customer satisfaction and price tolerance

Anderson, E. W., Jan 1 1996, In : Marketing Letters. 7, 3, p. 265-274 10 p.

Research output: Contribution to journalArticle

153 Scopus citations

The American Customer Satisfaction Index: Nature, purpose, and findings

Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J. & Bryant, B. E., Oct 1996, In : Journal of Marketing. 60, 4, p. 7-18 12 p.

Research output: Contribution to journalArticle

2080 Scopus citations
1994

Cross-category variation in customer satisfaction and retention

Anderson, E. W., Jan 1 1994, In : Marketing Letters. 5, 1, p. 19-30 12 p.

Research output: Contribution to journalArticle

146 Scopus citations