• 5665 Citations
  • 13 h-Index
19942009
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Fingerprint Dive into the research topics where Gene Anderson is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

Customer satisfaction Business & Economics
Profitability Business & Economics
Word-of-mouth Business & Economics
Customer retention Business & Economics
Finance Business & Economics
Productivity Business & Economics
Covariates Business & Economics
Bond market Business & Economics

Research Output 1994 2009

  • 5665 Citations
  • 13 h-Index
  • 13 Article
50 Citations (Scopus)

Does customer satisfaction matter to investors? findings from the bond market

Anderson, G. & Mansi, S. A., Oct 2009, In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.

Research output: Contribution to journalArticle

Investors
Bond market
Customer satisfaction
Credit rating
Factors
14 Citations (Scopus)

Linking service and finance

Anderson, G., Nov 2006, In : Marketing Science. 25, 6, p. 587-589 3 p.

Research output: Contribution to journalArticle

Service profit chain
Finance
Marketing theory
169 Citations (Scopus)

Dual emphasis and the long-term financial impact of customer satisfaction

Mittal, V., Anderson, G., Sayrak, A. & Tadikamalla, P., Sep 2005, In : Marketing Science. 24, 4, p. 544-555 12 p.

Research output: Contribution to journalArticle

Customer satisfaction
Financial performance
Revenue
Hypothesis test
Longitudinal data
115 Citations (Scopus)

Understanding firms' customer satisfaction information usage

Morgan, N. A., Anderson, G. & Mittal, V., Jul 2005, In : Journal of Marketing. 69, 3, p. 131-151 21 p.

Research output: Contribution to journalArticle

Customer satisfaction
Factors
Customer knowledge
Business performance
Focus groups
567 Citations (Scopus)

Customer satisfaction and shareholder value

Anderson, G., Fornell, C. & Mazvancheryl, S. K., Oct 2004, In : Journal of Marketing. 68, 4, p. 172-185 14 p.

Research output: Contribution to journalArticle

Shareholder value
Customer satisfaction
Theoretical framework
Cash flow
Industry association

Press and Media

Wrapping up Marion sports news from 1963

Gene Anderson

3/10/19

1 item of media coverage

Press/Media: Expert Comment

Julia B. Anderson, advocate for health care equality

Gene Anderson

7/10/17

1 item of media coverage

Press/Media: Expert Comment

Business administration dean announced

Gene Anderson

1/25/17

1 item of media coverage

Press/Media: Expert Comment

Appointments, Resignations, Deaths (6/10/2016)

Gene Anderson

6/6/16

1 item of media coverage

Press/Media: Expert Comment

UM business school dean to step down

Gene Anderson

5/20/16

1 item of media coverage

Press/Media: Expert Comment