Fingerprint Fingerprint is based on mining the text of the person's scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

Customer satisfaction Business & Economics
Profitability Business & Economics
Word-of-mouth Business & Economics
Customer retention Business & Economics
Productivity Business & Economics
Covariates Business & Economics
Bond market Business & Economics
Tolerance Business & Economics

Research Output 1994 2009

  • 4787 Citations
  • 12 h-Index from Scopus
  • 13 Article
41 Citations

Does customer satisfaction matter to investors? findings from the bond market

Anderson, E. W. & Mansi, S. A. Oct 2009 In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.

Research output: Research - peer-reviewArticle

Investors
Bond market
Customer satisfaction
Credit rating
Factors
12 Citations

Linking service and finance

Anderson, E. W. Nov 2006 In : Marketing Science. 25, 6, p. 587-589 3 p.

Research output: Research - peer-reviewArticle

148 Citations

Dual emphasis and the long-term financial impact of customer satisfaction

Mittal, V., Anderson, E. W., Sayrak, A. & Tadikamalla, P. Sep 2005 In : Marketing Science. 24, 4, p. 544-555 12 p.

Research output: Research - peer-reviewArticle

Customer satisfaction
Financial performance
Revenue
Hypothesis test
Longitudinal data
105 Citations

Understanding firms' customer satisfaction information usage

Morgan, N. A., Anderson, E. W. & Mittal, V. Jul 2005 In : Journal of Marketing. 69, 3, p. 131-151 21 p.

Research output: Research - peer-reviewArticle

Customer satisfaction
Factors
Customer knowledge
Business performance
Focus groups
459 Citations

Customer satisfaction and shareholder value

Anderson, E. W., Fornell, C. & Mazvancheryl, S. K. Oct 2004 In : Journal of Marketing. 68, 4, p. 172-185 14 p.

Research output: Research - peer-reviewArticle

Shareholder value
Customer satisfaction
Theoretical framework
Cash flow
Industry association

Press and Media

Julia B. Anderson, advocate for health care equality

Gene Anderson

7/10/177/11/17

3 items of media coverage

Press / Media: Expert Comment

Syracuse University names new dean of Whitman School of Management

Gene Anderson

5/11/17

2 items of media coverage

Press / Media: Expert Comment

Appointments, Resignations, Deaths (6/10/2016)

Gene Anderson

6/6/16

1 item of media coverage

Press / Media: Expert Comment

Bay City police officer shot while trying to arrest man

Gene Anderson

2/20/16

1 item of media coverage

Press / Media: Expert Comment

How to Leverage Customer Feedback to Improve Your Ecommerce Store

Gene Anderson

8/21/15

1 item of media coverage

Press / Media: Expert Comment