Fingerprint Fingerprint is based on mining the text of the persons scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.

  • 1 Similar Profiles
Customer satisfaction Business & Economics
satisfaction Social Sciences
customer Social Sciences
expectation Social Sciences
market Social Sciences
Industry Business & Economics
Tolerance Business & Economics
Productivity Business & Economics

Research Output 1994 2009

  • 4271 Citations
  • 12 h-Index from Scopus
  • 13 Article
39 Citations

Does customer satisfaction matter to investors? findings from the bond market

Anderson, E. W. & Mansi, S. A. Oct 2009 In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.

Research output: Contribution to journalArticle

Customer satisfaction
Debt
Costs
Data base
Finance
12 Citations

Linking service and finance

Anderson, E. W. Nov 2006 In : Marketing Science. 25, 6, p. 587-589 3 p.

Research output: Contribution to journalArticle

145 Citations

Dual emphasis and the long-term financial impact of customer satisfaction

Mittal, V., Anderson, E. W., Sayrak, A. & Tadikamalla, P. Sep 2005 In : Marketing Science. 24, 4, p. 544-555 12 p.

Research output: Contribution to journalArticle

Customer satisfaction
Revenue
Hypothesis test
Longitudinal data
Profitability
104 Citations

Understanding firms' customer satisfaction information usage

Morgan, N. A., Anderson, E. W. & Mittal, V. Jul 2005 In : Journal of Marketing. 69, 3, p. 131-151 21 p.

Research output: Contribution to journalArticle

Customer satisfaction
Focus groups
Empirical research
Business performance
Managers
448 Citations

Customer satisfaction and shareholder value

Anderson, E. W., Fornell, C. & Mazvancheryl, S. K. Oct 2004 In : Journal of Marketing. 68, 4, p. 172-185 14 p.

Research output: Contribution to journalArticle

Customer satisfaction
Theoretical framework

Press / Media

Julia B. Anderson, advocate for health care equality

Gene Anderson

7/10/177/11/17

3 items of media coverage

Press / Media: Expert Comment

Syracuse University names new dean of Whitman School of Management

Gene Anderson

5/11/17

2 items of media coverage

Press / Media: Expert Comment

Appointments, Resignations, Deaths (6/10/2016)

Gene Anderson

6/6/16

1 item of media coverage

Press / Media: Expert Comment

Bay City police officer shot while trying to arrest man

Gene Anderson

2/20/16

1 item of media coverage

Press / Media: Expert Comment

How to Leverage Customer Feedback to Improve Your Ecommerce Store

Gene Anderson

8/21/15

1 item of media coverage

Press / Media: Expert Comment