Research Output per year
Fingerprint Dive into the research topics where Gene Anderson is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
Customer satisfaction
Business & Economics
Profitability
Business & Economics
Word-of-mouth
Business & Economics
Customer retention
Business & Economics
Finance
Business & Economics
Productivity
Business & Economics
Covariates
Business & Economics
Bond market
Business & Economics
Research Output 1994 2009
- 5665 Citations
- 13 h-Index
- 13 Article
50
Citations
(Scopus)
Does customer satisfaction matter to investors? findings from the bond market
Anderson, G. & Mansi, S. A., Oct 2009, In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.Research output: Contribution to journal › Article
Investors
Bond market
Customer satisfaction
Credit rating
Factors
14
Citations
(Scopus)
Linking service and finance
Anderson, G., Nov 2006, In : Marketing Science. 25, 6, p. 587-589 3 p.Research output: Contribution to journal › Article
Service profit chain
Finance
Marketing theory
169
Citations
(Scopus)
Dual emphasis and the long-term financial impact of customer satisfaction
Mittal, V., Anderson, G., Sayrak, A. & Tadikamalla, P., Sep 2005, In : Marketing Science. 24, 4, p. 544-555 12 p.Research output: Contribution to journal › Article
Customer satisfaction
Financial performance
Revenue
Hypothesis test
Longitudinal data
115
Citations
(Scopus)
Understanding firms' customer satisfaction information usage
Morgan, N. A., Anderson, G. & Mittal, V., Jul 2005, In : Journal of Marketing. 69, 3, p. 131-151 21 p.Research output: Contribution to journal › Article
Customer satisfaction
Factors
Customer knowledge
Business performance
Focus groups
567
Citations
(Scopus)
Customer satisfaction and shareholder value
Anderson, G., Fornell, C. & Mazvancheryl, S. K., Oct 2004, In : Journal of Marketing. 68, 4, p. 172-185 14 p.Research output: Contribution to journal › Article
Shareholder value
Customer satisfaction
Theoretical framework
Cash flow
Industry association
Press and Media
Julia B. Anderson, advocate for health care equality
7/10/17
1 item of media coverage
Press/Media: Expert Comment
Appointments, Resignations, Deaths (6/10/2016)
6/6/16
1 item of media coverage
Press/Media: Expert Comment