Research Output per year
Fingerprint Fingerprint is based on mining the text of the persons scientific documents to create an index of weighted terms, which defines the key subjects of each individual researcher.
- 1 Similar Profiles
Customer satisfaction
Business & Economics
satisfaction
Social Sciences
customer
Social Sciences
expectation
Social Sciences
market
Social Sciences
Industry
Business & Economics
Tolerance
Business & Economics
Productivity
Business & Economics
Research Output 1994 2009
- 4271 Citations
- 12 h-Index from Scopus
- 13 Article
39
Citations
Does customer satisfaction matter to investors? findings from the bond market
Anderson, E. W. & Mansi, S. A. Oct 2009 In : Journal of Marketing Research. 46, 5, p. 703-714 12 p.Research output: Contribution to journal › Article
Customer satisfaction
Debt
Costs
Data base
Finance
12
Citations
Linking service and finance
Anderson, E. W. Nov 2006 In : Marketing Science. 25, 6, p. 587-589 3 p.Research output: Contribution to journal › Article
145
Citations
Dual emphasis and the long-term financial impact of customer satisfaction
Mittal, V., Anderson, E. W., Sayrak, A. & Tadikamalla, P. Sep 2005 In : Marketing Science. 24, 4, p. 544-555 12 p.Research output: Contribution to journal › Article
Customer satisfaction
Revenue
Hypothesis test
Longitudinal data
Profitability
104
Citations
Understanding firms' customer satisfaction information usage
Morgan, N. A., Anderson, E. W. & Mittal, V. Jul 2005 In : Journal of Marketing. 69, 3, p. 131-151 21 p.Research output: Contribution to journal › Article
Customer satisfaction
Focus groups
Empirical research
Business performance
Managers
448
Citations
Customer satisfaction and shareholder value
Anderson, E. W., Fornell, C. & Mazvancheryl, S. K. Oct 2004 In : Journal of Marketing. 68, 4, p. 172-185 14 p.Research output: Contribution to journal › Article
Customer satisfaction
Theoretical framework
Press / Media
Julia B. Anderson, advocate for health care equality
7/10/17 → 7/11/17
3 items of media coverage
Press / Media: Expert Comment
Syracuse University names new dean of Whitman School of Management
5/11/17
2 items of media coverage
Press / Media: Expert Comment
Appointments, Resignations, Deaths (6/10/2016)
6/6/16
1 item of media coverage
Press / Media: Expert Comment
Bay City police officer shot while trying to arrest man
2/20/16
1 item of media coverage
Press / Media: Expert Comment
How to Leverage Customer Feedback to Improve Your Ecommerce Store
8/21/15
1 item of media coverage
Press / Media: Expert Comment