Responds to and ensures ultimate resolution of user inquiries that are received through HathiTrust web interfaces and the HathiTrust contact address. This work is accomplished through the use of a common issue-tracking system. Responds to users directly and mediates resolution of problems and issues with contacts at partner institutions where necessary. Initial responses to inquiries are sent within one business day of receipt and resolved as soon as possible thereafter. Works closely with other working groups and committees to direct feedback on particular HathiTrust activities, interfaces, and work products (e.g., PageTurner and search interfaces, webinars, press releases, etc.) to the appropriate channels.